This article explains how the new and improved Reports section work in Playtomic Manager 📑
The main different is that instead of having one single Dashboard with a lot of information regarding different aspects of your Club, you will have 4 subcategories to make the search easier:
This this Dashboard is divided into 2 different areas with 2 different sources:
General Overview: based on the users coming from payments list (Revenues tab)
Matches Top Users: based on the data coming from matches (Bookings tab
General Overview
In this section we have three figures that are very specific and might create confusion if considered at a high-level, but make much more sense when taking into account a single product (drill-down analysis):
New and Returning Users can't be summed and result in the Total Users because the same person could be a New User for Tournaments but a Returning one for Matches.
The correct way to read this is this:
Tot Users: the number of unique users that have purchased something in my Club(s)
New Users: people that have purchased / tried a product for the first time
Returning Users: people that have purchased / tried a product again
New vs returning Users Timeline
This is the evolution, on a daily basis, of the aggregated figures in the row above
Users by Product
Both pies represent the breakdown of the first-row figures:
Matches Top Users
This table is showing a thorough analysis of the users that are registered to matches, showing in a descending orders all players in the selected period (filter) and the following indicators:
Total Matches
as the owner: the user has booked the court
as the player: the user has registered to an already existing match/booking
online
offline
first match played (do not forget to apply the filter🤓)
last match played: gives and indicator of users that have been inactive in a while
total payments: online + offline
You can explore more about this feature in the following articles: