💰This is how refunds work in Playtomic
Once a reservation, public match or activity is canceled by the players or by the Club, we return the money to the original payment method.
If a player has paid by card, it can take between 2 and 15 working days to process. Even though the refund is done immediately by Playtomic, the refund time is determined by their own banks processes.
If a player has paid with Club Wallet, the refund is instantaneous.