As a manager, you are unable to include an off level player in an open match.
If an off-level player wants to join, they can still participate by requesting a spot.
If a player wants to join an open match, but they don't have the required level for that match, they can 'Request a spot' to be included. Players who are out of range will only have to wait for the approval of the rest of the players to confirm the spot and pay their share!
How can a player request the spot:
In the Playtomic app, they navigate to 'Matches' and book their spot in a leveled match. If they can’t join due to level and accuracy restrictions, they should request a spot to be included.
Players already registered will receive a notification with each of the new players seeking to join the match and who have requested a spot. The player can check the status of the requests.
All they have to do is press the 'Accept' button to give the go-ahead. If all the players who already joined the match accept the request, the player will need to pay for their spot, and it is confirmed 👌🏻
The player can use the public chat to inform the rest of the players of their request.
What happens if a player is rejected by mistake? If a player in the match has rejected a request for an out-of-level player but have changed their mind, they can still accept him/her 💃🏻.
To do that, just check the rejected players from the list, clicking on “requests voted”. Click on the “green tick” to accept the request.
If you need more info about all the process from the player point of view, you can check this article.