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How to register and remove the payment in a private reservation
How to register and remove the payment in a private reservation

You can mark a booking, or a player, as paid and subsequently remove the participant if required and issue a refund.

Giulio avatar
Written by Giulio
Updated over a week ago

Register a payment on a booking

You would use this option when:

  • You created a manual booking and need to register the payment at the club.

  • The player made a split payment booking via the Playtomic app and one of the participants is paying you at the club.

  1. Navigate to the Schedule menu and click on the reservation.
    💡 Tip: You can use the hover tool to see the unpaid players.

  2. From this screen you can choose to mark all participants as paid or just a single player. Select the correct payment method and Save Changes.

Remove a participant and issue and refund

You would use this when:

  • You added an incorrect player to a manual booking.

  • You selected an incorrect payment method when registering the payment.

  • One of the participants in a split payment booking can't attend. The player can also remove themselves from the Playtomic app.

  1. Navigate to the Schedule menu and click on the reservation.

  2. Locate the 3 dots to the right of the player and click Remove participant.

🚨 Considerations

  • If it is a split payment booking, you cannot remove the owner (first player in Team A).

  • If the payment was made via the Playtomic app, a refund will be issued to the original payment method.

  • If there was a payment made to you at the club, you are responsible for organizing the refund to the player.

Remember! For players paying you onsite for split payment bookings made in the app, you must mark these payments as paid either before, during or 2 hours after the match ends. If you don't, the owner of the booking will have pending payments on their account for the other players and you will need to arrange refunds to these players.

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