Money refund

How long it takes to Playtomic to make a refund?

Giulio avatar
Written by Giulio
Updated over a week ago

💰This is how refunds work in Playtomic

Once a reservation, public match or activity is canceled by the players or by the Club, we return the money to the original payment method.

  • If a player has paid by card, it can take between 2 and 15 working days to process. Even though the refund is done immediately by Playtomic, the refund time is determined by their own banks processes.

  • If a player has paid with Club Wallet, the refund is instantaneous.

Don't worry, once a reservation, public match or activity is canceled by the players or by the Club, we return the money to the original payment method.

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